Frequently Asked Questions
General
Do I need to be home for my appointment?
You do not need to be home, unless we are doing interior window cleaning. But we do expect payment within 24 hours of service being completed.
Do I need to move my outdoor furniture?
Yes, any furniture that is on the surface we are cleaning or that you are worried about getting wet please remove. We are happy to help move heavy items, but we are not responsible if anything happens while moving. Please move what you can prior to our appointment.
What types of chemicals do you use?
We eco-friendly chemicals and water purification systems for pressure washing and window cleaning is a responsible and sustainable approach. It not only helps protect the environment but also ensures the safety of vegetation and promotes a healthier living space.
Is there anything that will not come off my house when washed?
If you have any mud stains at the bottom of your house, that will not come off with normal pressure washing. Please let us know before scheduling your appointment. Those areas will require extra attention and chemicals, but no guarantees that it will come off completely. Oxidation will NOT come off with standard pressure washing.
Do you bring your own water or use our water?
We do bring some water but it is never enough to do the job. We will hook up to your exterior water with out own hoses to fill the tank as needed. If you are on a well, please let the office know prior to your appointment.
What is included in the price for house wash only?
If you request a quote for house only, it will only include the siding, exterior of gutters, trim, exterior of windows, and exterior of doors. The following items are NOT included concrete, decks, roofs, and retaining walls (even attached to the house).
What type of payments do you accept?
We accept checks, cash, and all major credit cards. We do not charge a credit card fee. If you are choosing to pay by card we will email an invoice for you to pay online.
Is Premier insured?
We are fully insured and bonded!
Will oil come out of my driveway?
Oil, grease, paint, or mud stains are NOT included in the standard quote for washing. We must know prior to our pricing/appointment for these items to be removed. There is also no guarantee these items will come off.
What types of windows do you clean?
We clean all types of windows including single and double-hung, casement, picture, bay and bow, sliding, and specialty shape windows.
How often should I have my windows cleaned?
It is recommended to have your windows cleaned at least twice a year, but it may be necessary to clean them more often depending on your location and the amount of dirt and debris that accumulates.